TETRA C2000 Service Operation Specialist


For our client, a leading telecom company, we are looking for a TETRA C2000 Service Operation Specialist.

If you would be interested in this requirement please send your WORD format CV to peter.edwards@netlink-group.com with your daily rate and availability.

Location: Netherlands

Contract: freelance or interim payroll

Start: ASAP

Duration: long term

 

RESPONSIBILITIES

The service engineer is part of a virtual team with members in multiple EU countries and is responsible for the operation, maintenance and support of the Tetra Motorola Network Dimetra 6.2.

Tasks include:

  • Monitoring, analysis and resolution of all alarms and notifications
  • End-user incident analysis and response
  • Proactive investigation of potential network faults or alarms to improve preventative network management
  • Implementation and optimization of fault diagnostic techniques and processes
  • Provide guidance to other on-site staff
  • Ensure all applications associated with the network are operating correctly
  • Redundancy management and troubleshooting
  • Cluster infrastructure management and maintenance
  • Ethernet Site Connectivity Support
  • Telephone interconnect management and troubleshooting
  • Authentication and Encryption management
  • Zone configuration management
  • Resolve all tickets raised within Service Level Agreement (SLA)
  • Open cases or escalate to the next support level of Tetra engineers.
  • Daily check of TETRA system health
  • Performance of database backups/restoration as per scheduled or unscheduled requirements.
  • Download and installation of security software at the required intervals
  • Check and ensure infrastructure spares inventory remains consistent with the system release and support requirements
  • Establishment and maintenance of accurate records of all system configuration
  • Diagnosis and restoration of faults down to Field Replaceable Unit (FRU) level
  • Perform site visits to assist site engineers in trouble resolution of complex problems.
  • Conduct and/or manage Preventative Maintenance Inspections of the network centre including system component replacement and configuration, database backups, link restoration
  • Be willing to do field intervention for complex incidents (refusal is not acceptable)
  • Performing System Updates if required
  • He/she will be require to work a combination of day and evening shift hours and in some instances weekends.
  • Generating system reports based on the Motorola standard tools
  • CMDB updates

EXTENT OF CONTACTS AND REPORTING

The Tetra Service Engineer will be under the guidance and management of the designated Technical Support Supervisor. He/she will cooperate with other technical and management functions within customer organisation and the GDC (Nokia’s Global Delivery Centre) to fulfil his/her assignments.

DECISION-MAKING

The Tetra Service Engineer will provide input to the GDC decision-making process on technical and operational level.

SKILLS

The applicant must possess the following pre-requisite skills, expertise and knowledge

  • System operational solid experience (ideally no less than three (3) years) on Motorola Tetra networks
  • Completed three (3) years of college education in the field of electronic engineering or have equivalent civil/military experience
  • In-depth understanding of the functions and operation of a TETRA standard and general networking equipment
  • Be familiar with the ITIL operational processes.
  • Good knowledge and minimum of 3 years of experience on IP & data transmission networks.
  • Troubleshooting skills
  • Good communication skills: verbal and written Dutch and English
  • Basic knowledge of VHF and radio environment (e.g. SWR measurements)
  • Team player
  • Ability to work independently
  • Flexible and used to work in an international stressful environment
  • Fundamental technical, electrical and high frequency knowledge
  • Valid driver licence B